Last updated: [Month, Day, Year]
1. Introduction
FreightX Core ("FX," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our FreightX Core mobile application and related services (collectively, the "Service").
This Privacy Policy applies globally to all users of our platform, including shippers, drivers (owner-operators), brokers, and dispatchers. By using our Service, you consent to the data practices described in this policy.
FreightX Core is operated by Limited Liability Company "VIAL" and complies with applicable data protection laws and regulations, including Google Play's User Data and Privacy Policy requirements.
2. Information We Collect
We collect several types of information to provide and improve our Service:
Personal Information
- Name, email address, and phone number
- Payment information and billing details
- Government identification numbers (for verification purposes)
- Commercial driver's license information (for drivers)
- Motor carrier authority numbers and DOT numbers
Account Information
- Registration data and profile details
- Company information and business credentials
- User preferences and settings
- Communication history and support interactions
Device and Technical Information
- Device type, operating system, and unique device identifiers
- IP address and network connection information
- Geolocation data (with your explicit consent)
- App usage statistics and performance data
Usage Data
- Activity logs and interaction patterns
- Load posting and booking history
- Payment transaction records
- Search queries and filter preferences
3. How We Collect Data
We collect information through various methods:
Direct Input from Users
- Registration forms and account setup
- Profile creation and updates
- Load posting and booking processes
- Customer support communications
Automated Collection
- Cookies and similar tracking technologies
- Analytics tools and usage monitoring
- GPS location services (with consent)
- App performance and crash reporting
Third-Party Sources
- Google services and authentication
- Payment processors and financial institutions
- Government databases for verification
- Partner integrations and API connections
4. How We Use Data
We use your information for the following purposes:
Service Delivery
- Creating and managing user accounts
- Facilitating connections between shippers and carriers
- Processing load bookings and transportation arrangements
- Providing real-time tracking and status updates
Payment Processing
- Processing payments with net-30 terms for shippers
- Providing instant payments to drivers
- Managing our 5% platform fee collection
- Generating invoices and financial reports
Communication and Support
- Sending service-related notifications
- Providing customer support and technical assistance
- Delivering important updates about our Service
- Responding to inquiries and feedback
Security and Compliance
- Verifying user identity and business credentials
- Preventing fraud and unauthorized access
- Ensuring compliance with transportation regulations
- Maintaining platform security and integrity
Marketing and Analytics
- Analyzing usage patterns to improve our Service
- Sending promotional communications (with consent)
- Conducting market research and user surveys
- Developing new features and services
5. How We Share Data
We may share your information in the following circumstances:
Within Our Network
- With verified MC DOT companies in our network
- Between shippers and carriers for load coordination
- For transaction facilitation and completion
Service Providers
- Payment processing companies
- Analytics and data processing services
- Cloud hosting and infrastructure providers
- Customer support and communication platforms
Legal Requirements
- Government authorities when legally required
- Law enforcement for fraud prevention
- Regulatory bodies for compliance purposes
- Court orders and legal proceedings
Business Transfers
- In connection with mergers or acquisitions
- During business restructuring or asset sales
- With appropriate safeguards and notice
We never sell your personal data to third parties for marketing purposes.
6. Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
- TLS encryption for data transmission
- AES-256 encryption for data storage
- Multi-factor authentication options
- Regular security vulnerability assessments
Access Controls
- Role-based access restrictions
- Employee background checks and training
- Secure development practices
- Regular access reviews and audits
Monitoring and Response
- 24/7 security monitoring
- Incident response procedures
- Regular security audits and penetration testing
- Compliance with industry security standards
7. User Rights
You have the following rights regarding your personal data:
Access and Portability
- Request a copy of your personal information
- Download your data in a portable format
- View how your information is being used
Correction and Deletion
- Update or correct inaccurate information
- Request deletion of your personal data
- Close your account and remove associated data
Control and Consent
- Opt-out of marketing communications
- Disable location tracking
- Manage notification preferences
- Withdraw consent for data processing
To exercise these rights, contact us at privacy@freightxcore.com
8. Children's Privacy
Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.
9. International Data Transfers
Your information may be transferred to and processed in the United States or other countries where we or our service providers operate. These countries may have different data protection laws than your country of residence.
When we transfer your personal information internationally, we implement appropriate safeguards to protect your data, including:
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions by relevant data protection authorities
- Certification schemes and codes of conduct
- Binding corporate rules and privacy shields
10. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Notify you through the mobile application
- Send an email notification to your registered address
- Post the updated policy on our website
- Update the "Last Updated" date at the top of this policy
Your continued use of our Service after any changes to this Privacy Policy constitutes your acceptance of the updated terms.
11. Contact Information
For privacy-related inquiries, data requests, or concerns about how your information is handled, please contact our Privacy Office using the information above. We will respond to your inquiry within 30 days.
This Privacy Policy is effective as of the last updated date shown above and applies to all users of the FreightX Core platform worldwide.